Billing, Field Work and Payments, on One Account
A meter read becomes a bill. A bill becomes a payment. The General Ledger keeps up on its own — and the crew closes the service order from the truck.
Stop Running Your Utility & Field Operations On Systems That Don’t Talk
If you’re a billing clerk, you already know the drill: reads land in one place, penalties get calculated in another, payments come in through a portal that doesn’t post anywhere, and every month you reconcile it all back to the General Ledger by hand. FUNDVIEW ends that. Utility billing, customer accounts, metering, field service, and payments live — so the work you do once is done everywhere.
Because Utility & Field Services is fully integrated with FUNDVIEW Financial Management, every payment, adjustment, penalty and service order updates the General Ledger in real time. Less manual work. Fewer places to be wrong. And a clean audit trail your finance director and your council can actually trust.
What One Connected Account Does for Your Office
- Simplify billing, penalties and payment processing
- Eliminate duplicate data entry between departments
- Manage field work with real-time status updates
- Update financial records automatically
- Answer any customer question from one screen
- Deliver faster, more accurate utility services
A Cycle That Closes Itself
Six steps, one customer account. Nothing between them gets re-keyed, and the last one hands straight back to the first.
Meter Read
Reads import by route and calculate usage automatically.
Bill Generated
Dependent charges and rates apply in one billing run.
Adjustments & Penalties
Post to the General Ledger the moment they’re made.
Payment Received
Counter, portal or bank draft — all to the same balance.
General Ledger Posted
Finance sees utility activity in real time, not month-end.
Account History
Every read, bill, note and payment on one record — forever.
One account. Every step writes to the same record.
Three Modules. One Customer Account.
The front counter, the field and the payment portal are all looking at the same balance. Choose a module to learn more about the benefits, features and capabilities.
Utility Billing
Metered and non-metered billing, customer accounts, deposits, adjustments, penalties, payment plans and complete account history — plus meter reading and consumption tracking — from one integrated platform. The reads flow in, the bills go out, and the ledger keeps up.
- Reading & Billing Center: import reads by route and usage calculates itself — no second entry
- Dependent charges, deposit management and payment plans that survive a missed payment
- One-click Move-Out / Transfer with the deposit, and Landlord auto-final & activate
- Past-due workflow: Penalize → Cutoff → Suspend, with live bill corrections to the GL
Account balance and General Ledger updated
Service Orders
Create, assign and manage field work — connects, disconnects, rereads, meter exchanges, inspections and service requests — with real-time status the counter can see. Your crew works from a smart device with forms, GPS and photos, and routes group on a map.
- Assign and notify the field, then watch status change live
- Mass-create orders for a cutoff run or a whole route
- A closed order updates the customer account automatically
Online Payments
Give residents a secure, convenient way to pay their utility bill online — through CityCentral and FastGovPay — while account balances and financial records update on their own. No counter visit for them, and no re-keying it the next morning for you.
- Card and bank draft, applied to the correct account instantly
- Balances and history stay in sync across counter, portal and field
- Exact-match reconciliation — payments tie out to the penny
- Automated text & email notices: bill-ready, past-due, shutoff and payment confirmations
| Meter | Route | Previous | Current | Usage |
|---|---|---|---|---|
| M-4471 | Route 3 | 18,420 | 18,437 | 17 |
| M-4472 | Route 3 | 9,105 | 9,168 | 63 |
| M-4488 | Route 3 | 24,733 | 24,751 | 18 |
| M-4502 | Route 5 | 6,290 | 6,312 | 22 |
Reads flow into billing without a second entry
The Things That Eat Your Day, Handled
Every clerk knows where the time really goes. FUNDVIEW was built around those exact moments.
Reading & Billing Center
Import the reads and usage calculates itself. Handle rereads and meter exchanges so every bill is figured from current, verified usage — with AMR/AMI and Harmony ready when you are.
Deposits Done Right
Track deposits, apply them, and move them with the customer. One-click Move-Out and Transfer carry the deposit to the new account — no spreadsheet, no lost money.
Payment Plans That Hold
Set a plan a resident can actually keep. A single missed payment doesn’t blow up the whole arrangement — the plan keeps working the way you set it.
Landlord Handling
Auto-final the tenant and reactivate service to the landlord on move-out — automatically. The rental churn that used to swallow your afternoon runs on its own.
Past-Due, on Rails
Penalize, cutoff and suspend as a clean, repeatable workflow tied to service orders — so the cutoff list writes the field work for you and nothing falls through.
Live Bill Corrections
Fix a bill and the General Ledger corrects with it, in real time. No adjusting entries at month-end, no explaining a variance you can’t find.
Field Work You Can See from the Front Counter
Connects, disconnects, rereads, meter exchanges, inspections and service requests — created, assigned and closed on the same board the clerk is looking at.
A closed order updates the customer account — and the General Ledger with it.
Part of the Suite, Not a Separate Purchase
Utility Money Arrives in Three Places — It Should Land in One Ledger
Because Utility & Field Services is fully integrated with FUNDVIEW Financial Management, payments, adjustments and utility activity update the General Ledger in real time — giving finance immediate visibility into utility operations and giving your auditor one clean trail.
A Guided Walk Through the Suite
Watch a read become a bill, a bill become a payment, and the ledger keep up — on one account.
Everyone at the Table Gets Something Back
The move to FUNDVIEW isn’t just an IT project. It’s fewer late nights for the clerk, a clean close for finance, and public trust the board can stand behind.
End the Monthly Scramble
The cutoff list writes the service orders. The portal posts itself. Move-outs, transfers and landlord finals run in a click. You stop re-keying between systems and start answering every customer question from one screen — and you go home on billing night.
A Close You Can Trust
Utility payments, adjustments and penalties hit the General Ledger in real time — GASB/GAAP clean, fully auditable, no month-end reconciliation marathon. Teams on FUNDVIEW close up to 70% faster. When the auditor asks, the trail is already there.
Confidence Behind Every Public Dollar
One system of record means fewer errors, faster service to residents, and financials you can present without a caveat. FUNDVIEW is built specifically for local government, backed by U.S. support and 96% client retention — control and transparency your community can see.
The Migration Is the Part We Do Best
Most utility teams stay on a system they’ve outgrown for one reason: the fear of moving. Legacy vendors are honest about that fear — their conversions can run 12 to 18 months, sometimes longer, and data conversion is where projects stall. FUNDVIEW built its business on the opposite promise.
Our data conversion, project management and distance-learning training are handled by U.S.-based people who have moved hundreds of local governments off legacy billing systems. We convert your accounts, balances, deposits and history — and we don’t leave you to figure it out alone.
And you land on a true cloud: no servers to maintain, no VPN, automatic updates and backups, with bank-level encryption and two-factor sign-in. The reads, the bills and the ledger are wherever you and your crew are.
CityCentral™ Citizen Portal
Residents Manage Their Utility Account Online
The CityCentral UB portal lets residents pay bills, enroll in autopay, set up payment plans, manage deposits, and view usage and history — self-service, posting live to billing and the GL.
- Pay bills & enroll in autopay
- Payment plans & deposits
- View usage & account history
- Paperless billing & receipts
Why Utility Departments Choose FUNDVIEW
Better Utility Operations Deserve Better Software
Behind every accurate bill, every closed service order, and every payment that posts the first time is a utility team keeping the lights on and the water running — for a community that depends on them to get it right.
We’re here to make that work easier.
Choose the Conversation That’s Right for You
15-Minute Q&A
Ask questions. Get to know FUNDVIEW. No slides, no pressure — just answers for your utility office.
Talk To Our Team60-Minute Personalized Demo
See how FUNDVIEW could transform how you and your team operate — with your workflows in mind.
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